Refund Policy
Last Updated: March 2026
Project Deposits
A 50% project deposit is non-refundable. This covers:
- Initial strategy
- Consultation
- Project planning
- Allocation of development time
- Shopify website design and digital marketing resources assigned to your project
This applies to services including:
- Shopify website design
- Shopify development
- Ecommerce website development
- Social media management
- Digital marketing services in South Africa
Cancellations
Active Projects
If you cancel after work has started, the deposit is forfeited.
Where project scope has commenced, work completed to date may be billable where applicable.
Maintenance Services
Our maintenance packages require a 90-day minimum commitment, unless otherwise agreed on.
After the initial period, we require 30 days’ written notice for cancellation.
Third-Party Costs
Fees paid directly to third-party providers are non-refundable through Social – Get Social, including fees relating to:
- Shopify subscriptions
- Domain registrations
- Google advertising spend
- Meta Platforms advertising spend
These charges are governed by the refund terms and billing policies of those providers.
Related Policies
Please also review our Privacy Policy for information on data handling and personal information protection.
Refund requests, where applicable, are governed by our Refund Policy.
For service enquiries, visit our Contact page.
For more information about our services, visit our homepage at getsocialsa.co.za.
